Contact Netherfire
Email [email protected] for help. The in-game Contact support and Report a bug buttons prepare an email with your game version, device model, operating system version, guest ID, and language. Your guest ID is shown as Guest ID in Settings and begins with G. The email is sent only when you choose to send it.
How do I move to a new phone?
On your old phone, open Account → Generate Transfer Code. On your new phone, open Account → Enter Transfer Code. The code is valid for 24 hours and can be used only once.
Friend codes and transfer codes are both 8-character alphanumeric codes, such as M6VU8Q7C.
My purchase has not arrived
Restart the game first; it will automatically deliver the missing purchase. If it still does not arrive, email [email protected] with your order number.
How do I request a refund?
For an Apple App Store purchase, use Apple’s Report a Problem refund process. For a Google Play purchase, use Google Play’s refund request process. Follow the official refund-help link below for the store where you made the purchase.
How do I change the language?
Open Settings → Language and choose from the dropdown menu. The game supports 22 languages.
How do I turn notifications off?
Use the notification switch in the game’s Settings.
Can I change my advertising consent?
When Google’s User Messaging Platform (UMP) determines that privacy options are required in your region, Settings → About shows an Ad privacy choices button. It opens Google’s privacy options form so you can revisit your advertising consent choices. Declining consent does not prevent you from playing normally.